The tickets list

Service → Tickets is the master list of every order in the shop — your queue, your backlog, and your history in one table.

1. Tabs — All Open (everything still in play), Completed (done or invoiced, not yet closed), Closed, Estimates (quotes live here, not in the open list), and All.
2. Search — one box matches order number, customer, VIN, or unit number.
3. The table — order number, customer, vehicle, status badge, opened and promised dates, and total. Click any row to open the order.
4. New Ticket / New Estimate — the header button follows the tab you're on.
5. Customer filter banner — arriving from a customer's page? A banner shows "orders for ..." with a clear-filter link.
6. The shop board — the board view shows orders as cards in status lanes; drag a card between lanes by its grip handle to move status (an illegal move snaps back), or use each card's "Move to" menu.