The order detail

The order detail is the job's single source of truth — everything the shop knows about one ticket, on one page.

1. Header actions — Take Payment (opens POS checkout), Edit (the order's header fields), Print, and the Actions menu: status moves (Mark In Progress, Waiting on Parts, Mark Completed), Finalize as Invoice, print/PDF variants (Repair Order, Invoice, Receipt), Clone Order, Email Invoice, and Close Order. Estimates swap in Convert to Repair Order / Convert to Sales Order.
2. Status bar — the current status badge, a Rush flag when priority is raised, and a completion percentage as techs finish lines.
3. Service Details — the 3 Cs (Customer Complaint, Cause / Diagnosis, Correction / Work Performed) plus the internal note, each with AI text tools on hover.
4. Line Items — the money table: parts, labor, sublet, fees, notes. Add line item opens the type picker with the labor-guide and parts search; pencil edits, trash removes; everything locks once invoiced.
5. Time on Job — one row per labor operation: assigned tech, billed vs book vs actual hours, flat-rate / T&M toggle, and tech completion marks.
6. Invoice Summary — labor/parts/sublet/fees breakdown, tax, total, payments applied, and Balance Due.
7. Payments — recorded payments with Record Payment and per-row void.
8. Sidebar extras — customer and vehicle cards, documents (saved invoice/receipt PDFs), and the history timeline of everything that's happened on the order. Editing the order's details records exactly which fields changed and names them, so the timeline is a real trail rather than a note that something was edited. It shows a long history in full without needing a "show all" click.