Plan and billing
Your Meridian subscription — start it during the trial, manage payment and invoices, and what happens when the trial ends.
Do this to start your subscription before the trial runs out, update your card, download subscription invoices, or figure out why a banner appeared at the top of the app. Managing the subscription is an owner's job.
Open Settings → Billing. The card shows your plan and a status badge — Free Trial, Active, Past Due, or Canceled — plus the days remaining while you're on a trial. Below the card, What's included in ... lists what your edition actually turns on.
Your edition — Shop, Mobile, Parts & Service or Enterprise — is a separate thing from your subscription status. Status is whether you're paid up; edition is which features exist for your shop at all. If Meridian says your plan doesn't include something, that's the edition, not the status. See your edition and what's included.
Start your subscription
Open Settings → Billing and check the status badge. On a trial you'll also see a countdown like "12 days remaining in your free trial."
Click Start subscription. A secure Stripe checkout opens in your browser. Enter your card there — Meridian never sees or stores the number.
Finish checkout and return. You come back to the Billing page with a green Subscription activated — thank you! message, and your shop is fully active. The status badge flips to Active.
Manage payment, invoices, and cancellation
Click Manage billing. Once you're subscribed, this button opens the Stripe billing portal.
Do what you came for. In the portal you can update your payment method, view and download past invoices, or cancel. Before you've ever subscribed, a View past invoices link opens the same portal read-only.
Come back to Meridian. Changes take effect right away — an updated card clears a Past Due state, and the badge reflects your new status.
When the trial ends
During your last 14 trial days a countdown banner appears across the top of the app, styled more urgently in the final 3 days. If the trial runs out before you subscribe, the app locks and sends you to this Billing page. Your data is untouched — clicking Start subscription restores full access immediately.
A Past Due payment shows an amber banner; fix your card via Manage billing to keep the account active. A Canceled subscription also locks the app and shows a Resubscribe button — clicking it restores access. And if you close the Stripe checkout partway through, nothing changes: you'll see "Checkout was canceled" and can start it again whenever you're ready.
What happens behind the scenes
All payment happens in Stripe's secure checkout and billing portal — Meridian never handles or stores your card details. When a payment succeeds, fails, or a subscription is canceled, Stripe tells Meridian and your status badge and banners update on their own. Locking the app on an expired trial or canceled plan is a gate in front of your data, not a deletion: everything you've entered is preserved, and subscribing or resubscribing lifts the gate instantly.
Troubleshooting
Your free trial ended without a subscription, or your subscription was canceled. Nothing is lost. Click Start subscription (or Resubscribe) and finish Stripe checkout — access comes back the moment payment goes through.
That's either the trial countdown — shown in your last 14 days, and more urgent in the final 3 — or a Past Due notice. For the trial, click Start subscription; for Past Due, open Manage billing and update your card.
A card was declined on renewal. Open Manage billing to update the payment method in Stripe. Once the charge clears, the status returns to Active and the banner disappears.
Nothing changed — canceling checkout partway through never charges you or alters your plan. You'll see "Checkout was canceled." Just click Start subscription again when you're ready.
It only appears once you have a subscription (or a past-due one) on file. Before you've subscribed you'll see Start subscription instead, and a View past invoices link if you've had billing activity before.
The card shows the plan as it's stored rather than its polished name, so Parts & Service reads as "Parts-service". The What's included in ... heading underneath uses the proper name, and both refer to the same edition.
That's a feature your edition covers but that we're still building. It's listed separately, with a hammer icon, so you can tell "you don't have this" from "this is on its way". Nothing is missing from your account.
Your account's plan isn't one Meridian recognizes, which means no features are switched on. You can't fix this from the settings screen — contact support and we'll set your shop to the right edition.
Related
Customer portal setup
Turn on portal logins, invite a customer's people from their customer page, and choose which request notifications customers get.
Your edition and what's included
What the four editions are, how to see what your shop has, and what to do when Meridian says your plan doesn't include something.